1. Introduction

1.1. By using, visiting and/or accessing any part of the website www.flexibet.cd or www.flexibet.com and/or any subdomain, website or mobile application owned or operated by us (hereinafter the “Website”) and/or registering an account on the Website, you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookie Policy and any other rules applicable to our betting or gaming products available on the Website (together the “Terms”), and are deemed to have accepted and understood all of the Terms.
1.2. You must read the Terms carefully. If you do not agree with them and/or cannot accept them, please do not use, visit or access our websites.
1.3. We may change these Terms from time to time for any reason (including to comply with applicable law or the requirements of regulators). The current version of the Terms is available on the Website. If you continue to use the Website, you are deemed to have accepted those changes to the Terms.
1.4. The Website is operated by ETS JEKA, Establishments which have the following identifiers:
RCCM: CD/GOM/RCCM/19-A-03952; NAT ID: 19-G4701-N48996F; IMPOT No.: A1918635C whose head office is located in GOMA.
1.5. References to “you”, “your”, “customer”, “user” or “player” mean any person using the Website or any service available on it and/or any registered customer of the Website.
1.6. Reference to “Games” means the Casino, Live Casino, Sportsbook, Cards and other games that may be available from time to time on the Website. The Website reserves the right to add and remove games from the Website at its sole discretion.

2. Your account

2.1. Legal requirements
2.1.1. Reference to “Account” means an account that you have registered on the Website after accepting and agreeing to these Terms. By creating an Account, you represent that you are over 18 years of age or have reached the minimum legal age as stipulated in the jurisdiction of the Democratic Republic of Congo under the laws that are applicable. Persons under the age of 18 are not permitted to use the Website and/or the services available on it.

2.2. Account Registration
2.2.1. To place bets, play games and deposit money, you must create an account on the Website.
2.2.2. To register the Account, you must provide complete and up-to-date information, including a mobile phone number, email address, username, password and other mandatory information requested on the registration form.
2.2.3. By registering the account on the Website, you agree to specify your legal name. We may take steps to verify the accuracy of the information you provide. You are not allowed to change this data, but there are cases in which you can individually request the modification of the data by contacting the customer support of the Website, for example in case of an honest mistake, etc.
2.2.4. If you choose or are provided with a username, password or other information, We are not responsible for any abuse or misuse of your account by others due to your disclosure, intentional or accidental, active or passive, of your login information to any third party. We will never ask you to reveal your password or contact you to ask for password reminders.
2.2.5. Employees, former employees of the Service Providers and/or affiliated persons are not allowed to register accounts on the Website and may not exploit the services and promotions available on it. The same rules apply to family members of the aforementioned persons. Violation of this rule will result in the permanent closure of the account and the accounts concerned will be considered fraudulent. All winnings derived from such activities will be considered lost by the account holder and only the amount deposited will be returned to the account holder.
2.2.6 You may not transfer, sell or pledge your account to another person. This prohibition includes the transfer of any valuable assets of any nature whatsoever, including, but not limited to, ownership of accounts, winnings, deposits, bets, rights and/or claims in relation to these assets, legal, commercial or otherwise. The prohibition of such transfers also includes, without limitation, the encumbrance, pledging, assignment, usufruct, trading, brokerage, mortgage and/or gift in cooperation with a trustee or any other third party, company, natural or legal person, foundation and/or association in any manner whatsoever.

2.3. Account problems
2.3.1. If you forget your password or if you believe that someone knows details of your personal data, or if you suspect that another user is taking unfair advantage of you through cheating or collusion, you must report this suspicion to us.
2.3.2. We reserve the right to declare any bet or transaction void, in part or in full, if we consider, in our sole discretion, that it is evident that one of the following circumstances has occurred:
The Account Holder or persons associated with the Account Holder may directly or indirectly influence the outcome of an Event;
The Account Holder and/or persons associated with the Account Holder directly or indirectly avoid the Website Rules;
The outcome of an event or bet was directly or indirectly affected by criminal activity;
The probabilities of an event have been significantly changed due to a public announcement about the event;
Bets have been placed that would not otherwise have been accepted, but have been accepted during periods when the website has been affected by technical issues;
Due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and/or accepted due to this error.
2.3.3. When we close or suspend an account for any reason, we reserve the right to close any future accounts that may be registered by the same person, device, address or that may use the same payment wallets or credit cards and to cancel all bets and transactions on that account.
2.4. By registering the Account on the Website, you undertake, represent and warrant that:
You are over 18 years of age or the minimum legal age of majority as stipulated in the laws of the jurisdiction applicable to you and, under the laws applicable to you, you are authorized to participate in the Games offered on the Website.
You will use this Website and your Account solely and exclusively for the purposes of your actual participation in the Games and not for any financial or other transactions; your participation in the Games will be strictly for personal and non-professional purposes, for recreational and entertainment purposes only.
You are participating in the Games on your own behalf and not on behalf of any other person;
You reside in the Democratic Republic of Congo.
All information you provide to the Website is true, complete and correct, and you must notify us immediately of any changes to such information.
You are solely responsible for reporting and accounting for all taxes applicable to you under applicable laws for any earnings you receive from the Website.
Any money you deposit into your account is not tainted by any illegality and, in particular, does not come from any illegal activity or source.
You understand that by participating in the Games, you take the risk of losing the money deposited in your account.
You shall not engage in any fraudulent, collusive, manipulative or other illegal activities in connection with your or any third party’s participation in any of the Games and you shall not use any software-aided methods or techniques or hardware devices in your participation in any of the Games. The Website hereby reserves the right to invalidate or close your account or invalidate your participation in any game in the event of any such behavior.
With respect to deposits and withdrawals of funds to and from your Account, you must use financial instruments that are valid and legally owned by you.
The computer software we make available to you is the property of ETS.JEKA or other third parties and is protected by copyright and other intellectual property laws. You may use the software only for personal and recreational purposes, in accordance with all rules, terms and conditions set forth herein and in accordance with all applicable laws, rules and regulations.
Games played on the Website must be played in the same manner as games played in any other context. You must be courteous to other players and representatives of the Website and avoid making rude or obscene comments, including in chat rooms.

3. Multiple Accounts

3.1. You may only register (register) and use one account on the Website.
3.2. If you register or attempt to register more than one account, for any reason, we may block or close all or any of your accounts at our discretion. We may also cancel any bets that have been placed on the duplicate accounts, block bonuses and gifts and cancel withdrawal requests. In addition, any returns, winnings or bonuses earned or accrued during the lifecycle of the duplicate account will be forfeited.

4. Payments

4.1. When the outcome of a game in which you participate is determined or, where applicable, when the Website has confirmed the relevant outcome of an event and settled the markets, any winnings will be available in your Account.
4.2. If the Website mistakenly credits your account with winnings that do not belong to you, whether due to technical or human error or otherwise, the amount will remain the property of the Website and the amount will be deducted from your account. If before the Website becomes aware of the error, you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the amount paid in error will constitute a debt that you owe to the Website. In the event of incorrect credit, you are required to immediately inform the JEKA/FLEXIBET institution.
4.3. The Website will carry out additional verification and identification procedures for any withdrawal or reserves the right to carry out such verification procedures at any level of withdrawal. All transactions will be verified to prevent money laundering.

5. Deposits

5.1. To be able to place bets and play for real money, you must deposit money into your account. You can make a deposit at any time online using your e-wallet (Airtel Money, Orange money, Mpesa…), by bank transfer or via any of the available deposit methods. You will find all available deposit methods on the “Deposit Page” of the website. Cash or checks are not accepted as deposit methods.
5.2. We accept payments in various currencies. Any payment received by the Website in a currency other than the currency of your account will be converted into the currency of your account at the prevailing exchange rate. Please note that any exchange fees are your responsibility.
5.3. The Website reserves the right to use additional procedures and means to verify your identity (KYC) when making deposits to an Account and to close an Account if you fail to send these documents to the Website.
5.4. The JEKA/FLEXIBET Site or establishment does not grant any credit for the use of its services.
5.5. By making a deposit, you confirm that all deposits are authorised and that you will not attempt to refuse them or take any action which would result in the third party reversing such payment, in order to avoid any legitimate liability.
5.6. In order to prevent money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, these must be met before a withdrawal is requested.
5.7. The Website does not allow deposits by third parties (by a friend, relative, partner, wife or husband). All payments must be made from an account/system or credit card registered to the account holder. If third-party deposits are found, all winnings will be lost and returned to the Website, and the deposit will be returned to the rightful owner of an account/credit card. If the bank transfer requires a fee when returning the money to the rightful owner, it will be paid by a recipient.

6. Withdrawals

6.1. You must provide your documents (voter card or Passport). Additional requirements depending on the payment channels will apply.
6.2. The Website reserves the right to change the maximum amount allowed for each payment system per transaction at any time and without notice.
6.3. A withdrawal request will not be processed until all wagering requirements have been met.
6.4. It will not be possible to withdraw funds marked as “Bonus”, as well as funds blocked in an interrupted game.
6.5. The Website has the right to refuse the withdrawal if the total amount of the bet is less than the amount of the last deposit. You must return the initial deposit at least once before you can withdraw.
6.6. All withdrawal requests are processed within two (2) business days, but there are cases where these times may be longer, depending on payment channels, additional account checks and public holidays.
6.7. A User may not withdraw funds greater than the balance of his/her account.
6.8. Withdrawals will be made to your bank account or by other withdrawal methods made available to you in the “Cashier”. Withdrawals are processed according to the method used by the user to deposit funds into the account balance.
6.9. When a withdrawal is cancelled, the funds are returned to your account and you can use those funds accordingly on the account. The Website assumes no responsibility for funds lost during gameplay as a result of a withdrawal cancellation by you or us.
6.10. Please note that our products are consumed instantly during the game. Therefore, we cannot provide refunds, money returns or cancellation of the service requested during the game. If you play a game with real money, the money will be withdrawn from your account instantly.
6.11. Before accepting a withdrawal, we may ask you to provide legal identification, such as certified copies of passports, identity cards or other documents we deem necessary in the circumstances. We may also carry out telephone verification, facial verification or other necessary checks to ensure that you are who you say you are.
6.12. If you win more than 40,000,000 CDF, the Website reserves the right to split the payment until the full amount is paid. All progressive jackpot winnings will be paid in full.
6.13. The maximum amount of daily winnings for a Client and per coupon cannot exceed 40,000,000 CDF.

7. Closing the account

7.1. You may close your Account at any time and request a withdrawal of the Account balance, subject to the deduction of the relevant withdrawal fees. To close your Account, you must first cancel all open bets, if any, and contact the Website’s customer service. The effective closure of the Account will correspond to the termination of the Website. If the reason for the closure of the Account is related to concerns about a possible gambling addiction, you must inform the Website.
7.2. The method of reimbursement will be at our sole discretion.
7.3. The Website reserves the right to close your Account and refund the “available for withdrawal” balance, subject to the deduction of the corresponding withdrawal fees, at the Website’s sole discretion and without any obligation to provide a reason or notice.
7.4. The Website reserves the right to cancel and remove any bonus amount or winning ticket awarded to you if it has not been used within one month from the date of award.
7.5. The Site reserves the right to refuse a withdrawal request in the event of fraud, in which case the Account will be suspended and the payment not processed.
7.6. The Website will review all player accounts and classify them at its discretion. Once a player is classified as a “bonus hunter” or “bonus abuser”, all winnings and bonuses will be voided and the account will be suspended and payment will not be processed.

8. Personal information

8.1. We will comply with applicable data protection laws regarding the personal information you provide to us. Your personal information is processed in accordance with our Privacy Policy.

9. Collusion, Cheating, Fraud and Criminal Activity

9.1. Criminal activity
In the event of any irregularity being found (including suspected attempted money laundering or fraud), the Website reserves the right to close accounts and/or report criminal or other suspicious activities provided through one or more accounts to the relevant regulatory or law enforcement authorities. The balance of all accounts of offenders will be blocked, withdrawals will be cancelled, deposits and winnings will be confiscated.

9.2Collusion and Cheating
The Website is entitled to disable Users’ accounts and confiscate their account balance (including deposits and winnings) if they are noticed winning, attempting to gain an advantage by exchanging card information, or establishing a collusive agreement with other Users to gain an unfair advantage. Such advantages may consist of dumping and transferring chips, discussing a hand during play, multiple use of a single account, loose play. The Website provides rigorous review of the game by manual and automated means and investigates all User complaints. In addition, the Website provides proactive and random review of games and accounts.

9.3. Fraudulent activity
Once the Website detects any fraudulent, illegal, dishonest or improper activity (including the use of VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker games through a third party or on behalf of a third party) on the Website, we are entitled to block the User’s account with confiscation of all account balances without prior notification. In such cases, the Website reserves the right to report any fraudulent activity to existing regulatory and law enforcement authorities, including but not limited to banks, credit card companies and/or any person or entity having the legal right to access such information, and/or to initiate legal proceedings against such User.

10. Crashed and Abandoned Games

10.1. The Website is not responsible for any downtime, server interruptions, slowdowns or any technical or political disruptions to the game. Refunds may be granted solely at the discretion of the Website.
10.2. The Website shall not be liable for any damage or loss that is deemed or alleged to have arisen out of or in connection with the Website or its Content, including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communications or line failures, misuse of the Website or its Content by any person or any errors or omissions in the Content.
10.3. In the event of a casino system malfunction, all bets are void.
10.4. In the event that a Game is started but fails due to a system failure, the Website will refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have any credit accrued at the time the Game failed, will credit your Account with the monetary value of the credit or, if an Account no longer exists, will pay it to you in an approved manner.

11. Functions

11.1. The Website reserves the right to assign or otherwise transfer its rights and obligations under these Terms. You must not assign or otherwise transfer your rights and obligations under these Terms.

12. Complaints

12.1. If you have a complaint, you can send an email to the website’s customer service at support@flexibet.cd
12.2. The Website will use its best efforts to resolve any reported issues promptly.
12.3. If you have a question regarding a transaction, you may contact the Website at (support@flexibet.cd) specifying the details of the question. We will review all disputed or contested transactions. Our judgment is final.

13. Agreement and admissibility

13.1. These Terms, the Privacy Policy, the Cookie Policy and any documents expressly referred to in them, and any guidelines or rules posted on the Website constitute the entire agreement and understanding between you and the Website with respect to this Website and, except in cases of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and the Website with respect to this Website.
13.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
13.3. If any provision of these Terms is found to be illegal or unenforceable, that provision will be severed from these Terms and all other provisions will continue in effect without being affected by that severance.
13.4. In the event of any inconsistency in textual content between language versions, the English version of the Website shall prevail.
13.5. These Conditions are governed by the laws of the DRC and the parties accept the jurisdiction of the courts of the DRC and the rules of arbitration in accordance with the applicable law.

14. Copyright

14.1. We are the sole owners of the trademark, the website and the website logo. Any unauthorized use of the trademark and the website logo may result in legal action.
14.2. The Website is the uniform resource locator of the website operated by the Website and no unauthorized use may be made of this URL on any other website or digital platform without our prior written consent.
14.3. The Website is the owner or legitimate holder of the rights to the technology, software and business systems used in this Website.
14.4. The content and structure of the pages of the website belong to the website, all rights reserved. The copyright in this website, including all texts, graphics, codes, files and links, belong to the website and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system therefore does not confer any rights to the intellectual property contained in our system.
14.5. Links to the Website and any of the pages contained therein may not be included in any other website without the prior written consent of the Website.
14.6. You agree not to use any automatic or manual device to monitor the pages of the Website or any content contained therein.
14.7. Any unauthorized use or reproduction may be subject to legal action.

15. Promotions: general conditions

15.1. Each individual promotion will be accompanied by its own set of specific promotional terms (the “Promotional Terms”) in addition to these Terms. You should therefore read these Terms in conjunction with the Promotional Terms applicable to any competition, bonus or promotion in which you wish to participate.
15.2. By participating in the Promotions, you agree to be bound by these Terms and the Promotional Terms.
15.3. If for any reason a promotion does not have promotional terms, that promotion will by default be governed by these terms.
15.4. Each of the Promotional Conditions governing the implementation of a Promotion is independent of the other conditions. If any of the provisions is inappropriate or incorrect, the other Promotional Conditions remain in force.
15.5. Participation in a Promotion will be deemed to constitute full and unconditional acceptance of the Terms, which include these Promotional Terms and any applicable Promotional Terms, and that our decisions are final and binding in all respects.
15.6. The Website reserves the right to terminate or cancel any ongoing promotion without notice. Any user who violates the promotional terms will be disqualified from any reward derived from said promotion.
15.7. The Website has the right to withhold, at its sole discretion, any credits, bonuses, coupons, loyalty points or prizes awarded in connection with a promotion.
15.8. The Website has the right to inform users about current promotions or any updates via email, SMS, chat, WhatsApp, social networks, mobile phone, internet browser notification or mobile application.
15.9. The Website assumes no responsibility for inaccurate information, whether caused by the Website, the user’s equipment used in a promotion or by human or technical errors relating to the submission of entries.

16. Sports Betting Rules

16.1. The Website accepts bets and/or wagers on the sporting events presented on the Website. All such bets/wagers are subject to the rules applicable to each sport, for example basketball, tennis, e-sports, etc.
16.2. You may not place bets that exceed your account balance.
16.3. Once a bet has been placed and confirmed, a user cannot change or cancel it. It is therefore in the user’s best interest to ensure that all details of their bet are correct before placing a bet.
16.4. The Website reserves the right to void all bets on an event, in the event of a change in the venue of the event.
16.5. The Website reserves the right to void all bets in the event of radical changes in the circumstances of an event, such as the length of playing time, the distance of a race, the speed or number of periods, etc.
16.6. Winnings will be credited to the User Account after confirmation of the final result.
16.7. The outcome of a market is determined once it has been determined. The Website reserves the right to determine the outcome of the match if a market is not determined earlier in the match. This rule works based on the normal duration of the current match and if no conditions are stated in the market description on the Website. For example: Example 1: The 1X2 match winner market of an event is determined after the end of the normal duration (regular time) of the event. The winner of the 1×2 football (soccer) match is determined after 90 minutes, including any extra time called by the match referee as “regular time”. When the match goes to extra time (regular time cannot determine the winner), all markets indicate that it is a subject to settlement “including extra time” after the end of the match. If there are penalty shootouts (or other decisive moments), they are not taken into consideration unless otherwise indicated in the market. If the start of the game is delayed for any reason, the event may remain open and all bets may remain open for 48 hours from the official start time. However, the website reserves the right to cancel such bets on its direction and refund users’ stakes. All bets may remain open and be settled based on the game results by the website’s decision when the organizer continues the abandoned event within 48 hours from the start time. If the abandoned event does not continue with the organizer’s decision within 48 hours from its start, the website will settle all determined markets that have been completed on the court. In addition, the website will cancel another one and refund players’ stakes. There are exceptions to the general rule: the 48-hour rule is not supported in tennis games. All bets are available until the referee or official determines the winner. However, there are cases in which a player retires. In this situation, all markets determined on the field are settled accordingly and all others are declared void and stakes are returned to the players. If there is doubt about a player retiring before the end of the last point, the match winner market is void. However, all markets relating to specific sets or games determined are settled accordingly. Baseball games. The 48-hour rule is supported. When two teams play 2 games in a row, they are considered as game 1 and game 2 and will be settled as played chronologically with all valid bets. For the avoidance of doubt, if Team A plays Team B twice, the result of Match 1 will count for bets on Match 1 as originally scheduled and the result of Match 2 will count for bets on Match 2 as originally scheduled. The 48 hour rule applies. ( For example, if a football match is abandoned in the second half, the first half markets will be settled as normal). (For example, in the example above, the second match markets were not decided) will be void and stakes will be refunded to customers.